Supporting the Plugins

Compatibility

I can’t promise the plugins will work with your theme or any other plugins. I have tried to make it so but it’s impossible to test against everything. If it doesn’t work as expected I will try to help but the huge number of other plugins, theme or even hosting restiction means there might not even be a fix. Note that 9 times out of 10 it’s the theme or a plugin conflict (usually JetPack) causing the problem.

Requests for Change

At first I didn’t mind the requests as most were fairly simple but they are now getting complex and time consuming. Some of them are so specialised that only a few people will ever use the feature. And a lot of people never even answer my emails when I send an update for testing. If you want something from me then I hope I get something back from you, even if it’s just a thank-you. A donation would be nice as well.

Free for you does not mean free for me

If you haven’t yet dipped your toes into the wonderful world of plugins you need to know it can take weeks to get it right, googling and forum searching to find the script you need, writing the actual code and then hour after frustrating hour debugging and testing.

There is of course the pleasure of seeing people download and actually use the plugin but that doesn’t stop people complaining when something they want isn’t built into the plugin they got for free. Please don’t assume I’m going to do everything you ask for. I have to earn a living and an hour fiddling with a plugin means an hour I’m not earning anything.

Support

So if you are still reading this and still want some help then I’m happy to oblige. But in return some appreciation of the work involved will make me much more amenable to doing so. All you have to do is fill in the form to say thanks for the many, many hours I have spent over a good few years building the plugins for you to use:

  1. Mason said:

    Hi Graham, thank you for writing this plugin and continuing to participate in the forum. Do you remember why using multiple products disables quantity? Skimming the code, it looks like it should work, and forcing display in qpp_display_multiples seems to work appropriately; do you know why it is disabled by default?

    • Graham said:

      Hi Mason,
      It disables the quantity option because that only applies to single products. If you want quantities on multiple products you need to enable the quantities option on the multiple products settings. It’s disabled by default because that’s how the originator wanted it (they paid for the feature).

    • Mason said:

      That explains it, I completely missed that checkbox. Thank you so much for explaining.

  2. Brandon said:

    I’m having an issue with recurring payments. For some reason I am not able to specify an amount of months to charge a recurring payment. It’s only letting me set number of payments and month option. Not sure when this changed, but I’m on WordPress 4.8.1 and Quick PayPal Payments plugin is updated. Thanks.

    • Graham said:

      Brandon,
      The fields you see are the only ones PayPal will accept. PayPal is looking for a periodicity and a number of payments as defined here. I have some enhancements coming but they don’t change the basic fields.

  3. Thomas said:

    Hi, thanks for the great plugin. However, probably since the last WP update the download to calender button is no longer working. I had to swith this function off.
    When I hit the download button I get 3 warning messages “Cannot modify header information…” for quick-event-manager.php on lines 1756-1758.
    Did you encounter this problem already or is it just on my page?
    Thanks

    • Graham said:

      Hmm. it does appear to be broken, I shall investigate and publish a fix

  4. Alexander said:

    Hi mate, I upgraded to the pro version because I wanted to be able to add fields to the form, however, in the personal details I see no way to do that. Am I missing something? Cheers 🙂

    • Graham said:

      Hi Alexander,
      The Pro version doesn’t give you the option to add more fields. I has lots of other features but not that.

    • Alexander said:

      Ahhh dear, I mistook ” Change the layout of the form, add or remove fields and the order they appear and edit the labels and captions” to mean that we could add fields. I have figured out a work around in the sense that I have changed the address details to reflect what information we need server side, however, when I fill out the form for testing purposes, the paypal payment box comes up, I click to login the paypal, the box goes away and nothing else happens 🙁

  5. Brian said:

    I can’t change dates on existing events. When I update the event, the date changes on it’s own to something else. I found another support comment that said to delete the plugin and reinstall. I tried that but it still won’t work. I’ve tried using the date picker and manually typing in the date. Sometimes the month/year are right, sometimes it comes up with a totally different date. I’m using v8.4 with WP v4.7.4 Any ideas? Thanks!

    • Graham said:

      Difficult to diagnose without seeing the site. I’ve just tested on three different sites and I could create and edit event and change the dates. And nobody else has reported any problems so maybe there is a conflict somewhere. Has it ever worked?

    • Brian said:

      Thanks for getting back to me so fast. I just figured something out that might help. I set the date format to m/d/y then tried again. No luck. Then I tried a random date and figured out a way to get the right date. If I put in 4/29/17 I get 5/21/17 when I update the event. That’s the date I need it to be. Doesn’t make any sense to me, but it worked. We’ve only been using the plugin for a short time and this is the first time I’ve tried to change a date.

  6. Rendani said:

    on the loan calculator, is there a way to add more fees like admin fee and initiation fee?

    • Graham said:

      Yes there is but not on this particular plugin. I’ve got a far better an more sophisticated version here: https://loanpaymentplugin.com/

    • Rendani said:

      i have the Quick Interest Slider version 1.1 i upgraded to pro but the key didnt work. how can i add admin fee to the total to pay on this plugin?

    • Graham said:

      Not sure why the key isn’t working – do you get an error message? I am looking at adding and admin fee for you. I will send you an update for testing once it’s done.

    • Graham said:

      Just sent you an email with a link to the update.

  7. Bonnie Ottway said:

    I’m getting the “Things don’t appear to be working at the moment. Please try again later.” Paypal error from my bill pay page. (http://pennyroyalcenter.org/bill-pay/) Can you tell me what I should do to fix this issue? Thanks a ton!

    • Graham said:

      Hi Bonnie,
      Can you log into your PayPal account and make sure there aren’t any account details you need to verify. I’ve tested the plugin on two of my test sites and it’s all working for me.

    • Amber said:

      I am having the same problem. You are able to do it once, but not a second time.

    • Bonnie Ottway said:

      Having this problem on another site now. Did PayPal change something? Is the plugin getting updated to compensate for the error? Thanks for any help!

    • Amber said:

      PayPal is saying the source code on the Make a Payment button is incorrect.

  8. Gerard Jimenez said:

    Hello Graham, me again. I was having a problem with forms styling resetting to default, I deleted and recreated them and it solved the problem, no big deal there.

    On the other hand, yesterday I upgraded to Pro in order to use MailChimp, but I think I exited Paypal a little too early and didn’t get activation code, my Paypal address is the one on this message. Please review and let me know.

    • Graham said:

      Just sent you an email with the activation code

    • Gerard Jimenez said:

      Both the code and MailChimp worked like a charm. Thanks a lot, again.

  9. Paolo said:

    Hi Graham, on the last days paypal in-context checkout, after the login with paypal credentials (sandbox) it redirects in a new page where paypal ask again to login to conclude the payment. Before all process was done on the popup in-context checkout. Im on wp 4.7.3… maybe something is changed?

    • Graham said:

      Hi Paolo,
      If there is a problem with the PayPal servers it will revert to the standard checkout. I’ve just tested the form here in the UK and it’s all working.

  10. Paul said:

    Whats the chances of getting MultiPay working on the latest 4.7 WordPress ?
    I’m looking to write a form to allow users to subscribe to different services and would like to use PayPal and Worldpay.
    ( Sorry to put it here but the contact fields on the right just give server error )
    Regards
    Paul

    • Graham said:

      It should already work with 4.7. I know the one on this site can be a bit iffy but it does work.

  11. Gerard Jimenez said:

    I tried sending this message thru the contact form, but didn’t work, got a server error message, so here it goes:

    Hi Graham, I’m about to go Pro with Quick Contact Forms, mainly to integrate MailChimp on the site. I have a couple Questions:

    – I will install in a development domain and later on will move to the client’s domain. Is that a problem? should it work OK after migration.

    – Regarding MailChimp, I will have a couple contact forms, one general contact form with an optin for MC and one dedicate MC form, both of them I would like to add checkboxes to select which mail list the user will subscribe to. Can I do that with your plugin?

    Thanks a lot for your hard work.

    • Graham said:

      Hi Gerard,
      Dunno why the error message happens – it seems to work for some but not for others.
      Anyway, MailChimp should all work OK as it’s independent of the server. At the moment the plugin is only set up to link to a single mailchimp list but it should be too much work to add the mailchimp fields to the send options for each form. I’m a bit busy right now but will have time next week to look at this.

    • Gerard Jimenez said:

      Nevermind, client will make do with one mail list. If I need any other help will let you know.

  12. wayne57 said:

    How do I get maps to display?
    I have a valid google maps api entered etc.

    • Graham said:

      Wayne,
      Have you activated the API? It’s the bit most people forget to do. Make sure you have completed all the steps here: https://quick-plugins.com/google-maps-api-keys/

    • wayne57 said:

      Yes have followed all the instructions and enabled the API.
      The event map is shown as a question mark.
      Clicking on the question mark does open a new tab and the google map is centered on the correct location, but the map does not appear in the event or event listing.

    • Graham said:

      Wayne,
      The question mark will show if something isn’t right in your API settings. It’s worth going back through everything in your google console and double checking. Have you for example set any key restrictions that block your site?

  13. Subbu said:

    Hey thanks for the plugin. Is there anyway to set email remainders for events? Thanks

    • Graham said:

      Not easily. All the plugin does is send a message to your hosting company and they send it on to the recipient. It can only do this while the website is being used by someone. Scheduled emails are usually looked after by a mail handling program or a service like mailchimp. So I’m not sure it’s going to ever be possible.

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