Troubleshooting the Event Manager

While the Event Manager is pretty robust there are a few problem you might encounter.

Maps don’t display

Google has changed the rules and you now need an API key to display maps on your site. Full instructions here.

MailChimp

If you have upgraded here are some instructions for setting up MailChimp.

All your styling has gone

The whole custom styles bit is getting very complicated. All your settings are safe in the database but the stylesheets can get borked.  All you need to do is resave the plugin styles.

Styles and Settings changes not displaying

Turn off your caching plugins and reload the page. Caching is the devil’s work and should be avoided where possible. Reloading the page resets the stylesheets.

Not getting registration emails

Talk to your host about this one. The plugin used the wp-mail function to send you an email. If you aren’t getting the message then it means your host is blocking the emails or sending them to your junk folder.

Not allowing registration

The primary cause of this problem appears to be Jetpack. I don’t know why this is happening and it doesn’t happen all the time. You may also have a conflict with another plugin. It’s impossible to test the event manager against all of the other 34,000 plugins, all you can do is deactivate your plugins one at a time to find out which one is causing the problem. I can then see if I can find a fix. But read this first.

If none of this works make sure you have set a number in the ‘Event Counter’ option. If you haven’t set the number of attendees the plugin thinks nobody is allowed to attend.

PHP Warning: date() expects parameter 2 to be long

Every now and then for some strange reason WordPress doesn’t save the event date properly. I have no idea why it does this. If you get the error message all you have to do is resave the event. I’ve tried to build in some error checking but it hasn’t worked. Yet.

Event Download Bug

There is an option to download events to your calendar.  I’ve done loads of testing and only now just discovered that the calendar file rejects special characters. I will work on a fix but for now if the event has anything other than A-Z in it you calendar may well throw a wobbly.

Add your comment

  1. Mike Bianchi on 07 Feb 2019

    Thanks Graham,
    Would I be better off to just use Event List shortcodes in Custom HTML widgets instead of the the QEM widgets?

  2. Mike Bianchi on 03 Feb 2019

    I installed QEM on one of my production websites. The events list displays as it should in the right sidebar on the Home page. On the site “default” pages (click on a event to bring up the site default), the events list displays but the event title is no longer a clickable link. The Find out more link works as it should. The Quick Event List widget is configured exactly the same for both sidebars.

    The Quick Event Manager is a great plugin! I’ll be going with the Pro version as soon as I get the okay from my client.

    • Graham on 06 Feb 2019

      Mike,
      The widgets are the bane of my life. They were a request some years back and have been nothing but trouble. Fewer and fewer people now use then as the preponderance of cellphone and tablet usage means most people never even see the sidebar. And some themes don’t even have sidebars anymore (I stopped using them on projects a few years back). It’s also possible that WP5 is messing things up for you. I will take a look and see if I can find out what’s afoot.

  3. Mike Bianchi on 03 Feb 2019

    Thanks Graham, I had to search a while to discover the Settings tab for QEM is in Settings and not in the Events tab. I was able to get multi-day events to display.

  4. Mike Bianchi on 03 Feb 2019

    Multi-day events aren’t displaying on the calendar as spanning multiple days. Only the first day is shown. Even when you click on the event on the calendar there is no indication that it is a multi-day event. The Find out more link has to be clicked to discover that the event is multi-day.

  5. John Laws on 02 Feb 2019

    Y key is not working

    • Graham on 02 Feb 2019

      I’ve sent you an email

  6. Peter Terpstra on 19 Jan 2019

    Hello, since the last WordPress update the date format in the widget is not in line. On the tablet and celphone the widget works well. Do you have any idea?

    • Graham on 19 Jan 2019

      Peter,
      I had an inline-block style for the event header but this caused all sorts of problems with some popular themes. Your theme force the header down onto a new line. You can fix this in your theme customizer. Go to the ‘Additional CSS’ section and add: .qem h2, .qem h2 a {display: inline-block;}

  7. Donna Muniz on 15 Jan 2019

    If you have several events on the same day, i.e. Clinic #1, Clinic #2, Clinic #3, etc. They are displaying on the EVENTS page like this:
    #3
    #4
    #1
    #2
    I tried editing the “Publish” date and time and it does not change how the events are displayed. I want them to display in the correct order. 1,2,3,4.
    I hope this makes sense. I hope this is not a dumb question. I tried so many things to change how they display… and nothing obvious is working. You should still have login info.
    Thanks

    • Graham on 15 Jan 2019

      I’m really not sure how to fix this. If the dates and start times are the same then WordPress orders by the post ID.

  8. Nicolas on 15 Jan 2019

    Ah, about the post I just made – I just tried downgrading my php from 7.2 to 7.1 and now the error message is gone.

  9. Nicolas on 15 Jan 2019

    I’m extremely happy using QEM for a couple of years. However, I installed it on a new website and get the following error message twice every time I try displaying a registration form with the event:

    Warning: count(): Parameter must be an array or an object that implements Countable in […]/wp-content/plugins/quick-event-manager/quick-event-register.php on line 748

    Changing themes doesn’t help, neither does deactivating any other plugins. I did find a similar thread on your main QEM plugin page and already installed the 8.9 update manually, but the error persists.
    I’m using WP 5.0.3 with php 7.2 …
    Is there anything I can do? Thanks, help appreciated!

    • Graham on 15 Jan 2019

      PHP can be a right pain. It likes all variables and arrays to be defined befor they are called. All this does is add a whole load of unnecessary code as it works just fine without.

  10. Paul on 03 Jan 2019

    After working beautifully for a couple of years without any problems, Event Manager on my webiste has developed a glitch. When I enter a date for an event, the app lists a different date

    Eg Event date is 23 March. Message next to the date field = “Local date (as it appears on your website): 21 Apr 2019.” and the date on the website is listed as the 21 April.

    Please advise how to resolve this problem. Thanks. P.

  11. anita on 10 Dec 2018

    Thanks Graham,
    I did it like you said:
    The Quick event pluginn is again working like a charm!
    Thanks again, i’m very very releived and happy!

  12. Anita on 10 Dec 2018

    Hi Graham,
    Thanks for your fast responce. I do have the latest version and tried to install the zip. It says that i allready have the map and that the installation failed. Shall i try to deactivate the plugin and then install the zip? (im afraid to lose all my events)

    • Graham on 10 Dec 2018

      Delete the existing plugin and install the update. You will not loses and settings or events. Or upload using FTP (which is much safer).

  13. anita on 08 Dec 2018

    Hi Graham,
    How are you?
    I’m a happy user of te event pluggin. Since 2 days the date doenst come right anymoren. Example: the start date is dec.9 and after saving it changes to 16 febr. Can you please help me out?
    Warm regards,
    Anita

  14. Ricardo on 04 Oct 2018

    The calendar in the beggining worked well, now it only displays calendar, but when you click it there is no pop up window about the event, and there is no link addressing to the events either.

    Here is it:
    http://ciudadconsciente.es/eventos/calendario-de-actividades/

    Don´t understand.

  15. kirt elzner on 15 Jul 2018

    frustrated the recurring events dropdown menus don’t work Chrome & Safari mac os high sierra.
    i need to get the set up and may have deactivated your plugin

    • Graham on 15 Jul 2018

      Kirt,
      They do work. They just don’t display until you check the recurring events box.

  16. Nigel Bartlett on 06 Jul 2018

    Graham, thamk you for taking your time to respond to my request. Yes, I understand that I can force the use of HTTPS, and your suggestion is one way to achieve this. But some of my users have old browsers that do not support the level of TLS I enforce (which is 1.2 and above). That is why I want to give them the choice of HTTP vs HTTPS. At some stage I will force HTTPS on them, but not until the vast majority of users can support TLS 1.2 or greater in their browser.

    To answer your question, some users type the URL, but most rely on bookmarked links.

  17. Nigel Bartlett on 05 Jul 2018

    I really like this plugin, but there is one feature that I would be very happy if you could change. I encourage my users to view our site with HTTPS, but some still insist on HTTP (perhaps their browser is too old and doesn’t support the levels of TLS I require). The event page displays as either HTTP or HTTPS depending on the user choice, but if they browse using HTTPS then click on the event’s website link this gets automatically downgraded to HTTP. I realise I can hardcode this link as HTTPS, but then a user browsing with HTTP will have the session upgraded to HTTPS when he clicks on the link, even when his browser doesn’t support it.

    • Graham on 05 Jul 2018

      Nigel,
      The easiest way to fix this is get your host to redirect all requests to https. I’m not even sure how people are accessing the site using http – are they typing the URL into the address bar?

  18. Ngilyang Richo on 07 May 2018

    Thank you for this great Plug-in. I have used it for my 2 sites. On the first one, every had worked fine. But on second website, there’s a problem with displaying the Error and Thank-you messages. Though the users can register successfully and even get a Auto Response, but after successfully registering the Error and Thank-you messages doesn’t show up on event page. But it had worked fine on my first website. I have cross checked everything with both the installations. But I just can’t figure out the problem. Could you please help me out?

    And, also I have a query, can I put a list of check boxes where the user can check multiple options (in drop down or radio button, a user can choose only one option) for registration?

  19. Stephen L Barnett on 23 Apr 2018

    Can’t seem to get pagination to work properly. It lists multiple pages but returns first-page results when you click the second-page icon to move forward.

    • Graham on 24 Apr 2018

      I’m not sure why it’s doing this. The whole pagination thing is easily affected by other plugins or your theme so there could be a conflict. How many events are there on page 2?

  20. Edwin on 11 Apr 2018

    “PHP Warning: date() expects parameter 2 to be long” remains regardless that I resaved all events’.
    All works well only the message pops-up, is it possible to remove this error message?

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