Fixing email problems with the Quick Contact Form
If you are not receving emails from the Quick Contact Form here are a few suggestions:
Check the email address is correct
This might sound silly but it spelling mistakes do happen. And using a domain email rather than a webmail provider is far better. It means you have full control and are not reliant on a third party provider.
Test your email
Send a test message using this handy tool to make sure everything is spam free: https://www.mail-tester.com
Check your server settings
If you use redirection then you need to check your server settings as once the message has been send it now belongs to your host. So if it gets blocked or trashed then there’s not really much I can do to help.
To test your server settings use this little plugin.
Check your junk mail settings
If you are using Hotmail or Live and everything goes to the junk folder you can adjust the settings like this:
- Whilst in the inbox click the cog in the top right corner and from the dropdown menu choose ‘More email settings’.
- Under ‘Customising Outlook’ choose ‘Rules for sorting new messages’.
- Click new rule.
- For Step 1: choose subject > is > ‘example subject’ and Step 2 defaults to ‘move to inbox’ or you can choose a specific folder.
Screenshots here: http://imgur.com/a/omEiR
Gmail offers this help: https://support.google.com/mail/answer/63601?hl=en
It’s also worth checking that your host is allowing email forwarding.
Make sure mail.php is enabled
You will have to ask you host about this, the cheaper the hosting the more likely it has been deactivated. GoDaddy seems to have all sorts of issues with this.
Use SMTP mail
If your host has given you your SMTP settings you can use this option. But make sure to test fully before letting it loose on your visitors.